Privacy Policy

1. Information We Collect

Orbitalynx Labs may collect information that you provide directly, information generated by your use of the website, and information needed to evaluate or deliver a project.

• Contact details, such as name, email address, phone number, company name, and role.
• Project details, such as goals, timelines, budget ranges, service interests, technical requirements, hardware targets, and deployment context.
• Business information that you choose to provide during proposal discussions, planning sessions, consulting engagements, or project delivery.
• Website usage information, such as pages viewed, browser type, device type, general location signals, referral source, and interaction events.
• Communication records, including messages sent through forms, email correspondence, meeting notes, and support-related communications.

2. How We Use Information

We use collected information to operate the website, respond to inquiries, evaluate potential projects, prepare proposals, deliver services, manage client relationships, and improve our work.

• Responding to project inquiries and service requests.
• Preparing quotes, proposals, project scopes, and consulting recommendations.
• Designing, producing, testing, and delivering VR experiences, prototypes, 3D assets, virtual environments, and related documentation.
• Scheduling calls, coordinating reviews, managing approvals, and providing project updates.
• Maintaining website security, preventing misuse, troubleshooting errors, and improving website performance.
• Complying with legal, accounting, tax, contractual, and administrative obligations.

3. Contact Forms and Inquiry Data

When you submit a form on this website, we collect the information entered into the form. This may include your name, email address, organization, selected mission objective, and project description.

Form submissions are used to evaluate your request and respond to you. Submitting a form does not create a client relationship unless a separate proposal, agreement, or written engagement is accepted.

4. Project Materials and Client Data

During a project, clients may provide materials such as brand assets, training content, scripts, diagrams, reference files, technical specifications, user flows, operational notes, or other content needed to complete the work.

We use project materials only to provide the requested services, unless a different use is agreed in writing. Clients should avoid sending sensitive personal information, regulated data, confidential employee records, protected health information, financial account data, or security credentials unless such data is strictly required and an appropriate written arrangement is in place.

5. Cookies and Similar Technologies

This website may use cookies, pixels, scripts, local storage, analytics tools, and similar technologies to operate core website functions, remember preferences, understand website usage, improve performance, and support security.

More detail about these technologies is provided in the Cookie Policy.

6. How Information May Be Shared

Orbitalynx Labs does not sell personal information. We may share information only when necessary for business operations, service delivery, legal compliance, or protection of rights.

• Service providers that support website hosting, analytics, communication, file storage, project management, payment processing, or administrative operations.
• Professional advisors such as accountants, legal advisors, tax advisors, or insurers when reasonably necessary.
• Third-party production, software, hardware, or platform partners when required for a project and authorized by the client.
• Public authorities or other parties when required by law, legal process, security obligations, or to protect against fraud, misuse, or harm.

7. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, comply with legal obligations, and support legitimate business operations.

Project files and communication records may be retained for administrative, warranty, reference, portfolio, compliance, or continuity purposes unless deletion is required by law or agreed in writing.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission method, storage system, or digital workflow can be guaranteed to be completely secure. You are responsible for using secure networks and avoiding the submission of unnecessary sensitive information.

9. Your Choices and Requests

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, or objection regarding certain personal information.

You may also contact us to update your contact details, ask questions about how information is handled, or request that we stop using your information for non-essential communications.

10. Children’s Privacy

This website and our commercial services are intended for businesses, organizations, institutions, and adult users. We do not knowingly collect personal information from children through this website.

11. International Visitors

If you access this website from outside the United States, your information may be processed in the United States or in other locations where our service providers operate. By using the website or submitting information, you understand that information may be transferred and processed in those locations.

12. Changes to This Policy

Orbitalynx Labs may update this Privacy Policy from time to time. The current version will be posted on this page and will apply to website use and information handling after publication.